OUR POLICY

GENERAL INFORMATION: We are located about 60 miles west of St. Louis. We garden in USDA Region 5B, which means that we experience average lows in the winter of -10 to -20 degrees. While it can be seriously cold in the winters, it can also get very hot and humid in the summers. We have found it best to grow mostly dormant and semi-evergreen type daylilies here, although some evergreens survive and bloom quite well. If you see a listing for an evergreen daylily, you can be sure that particular variety has survived and multiplied in our climate.

GARDEN VISITORS: One of our favorite activities is welcoming visitors and touring our garden with them. If you would like to visit, please contact us and try to give us a week's notice.

SHIPPING: Our shipping dates will depend on weather--mostly ours, but also yours. Some of our plants will be fully recovered from their winter's rest by late March, while others are not ready to be dug until late April. We ship through September 15. Since we both work outside the garden, we will most often dig on the weekends and ship on Mondays, although this will vary. We never ship on Friday or Saturday, as we don't like our plants to sit idle on Sundays. If you have a preferred shipping date, please let us know at the time of your order. We cannot ship to a post office box.

PAYMENT: We accept PayPal when you use the automated shopping cart. We also accept checks and money orders. Please do not send payment until your order has been confirmed. Please do not send cash through the mail!

ORDERING: The best way to order is using the automated shopping cart. If you prefer, you can notify us of your order by e-mail, regular mail or phone. See the Contact Us page for our addresses.

SHIPPING CHARGES: We charge $10, plus $1 per plant for shipping. We use USPS Priority Mail.

E-MAIL PREFERRED: We want to be sure that we respond to each inquiry from every customer. The best way for us to do that is through e-mail. We will respond within 48 hours with an e-mail or phone call.

HOLDING SELECTIONS: We will hold your plants for ten days from the time of your order. If we have not received payment by then, we will release the hold. If we have the time, we will attempt to contact you before we release your selections. Time is very short for us during the shipping season, so this may not be possible.

BONUS PLANTS: We will aim to include a minimum 25% bonus with your order. We'll call it grower's choice at this time, but please let us know if there is a particular variety you like and we'll try to accommodate.

GUARANTEE: We guarantee that your plants will be blooming-sized, healthy and true to name. We guarantee you will receive at least two fans of your selections, unless noted otherwise in our listings. If ever you are unhappy for any reason, please contact us immediately, as your satisfaction is always our goal.

Tom and Laura Hood | Nature's Melody Nursery, llc. | 21300 Mark's Crossing Circle, Warrenton, MO 63383 | laura@naturesmelodynursery.com | 636-887-0119